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Resilient IT Operations
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From cost center to change accelerator

Enterprises face mounting complexity—estates spanning multi-cloud environments, legacy systems, micro-service integrations and the rise of generative AI and intelligent agents. Traditional IT operations, once effective, now struggle with fragmented processes, operational debt and high costs—limiting innovation and resilience.
Cognizant® Resilient IT Operations is a platform-powered solution that helps enterprises embrace AI-driven operations, leveraging automation and agentic AI to drive operational excellence and strengthen business resilience. It embeds self-serve, self-healing and self-adapt capabilities into everyday tools and workflows. AI agents accelerate automation, proactively resolve issues and minimize service disruption. The result—continuously improving, highly available and resilient IT services that unlock innovation and business potential.

Operational resilience at scale

Here are some of the results we’ve delivered

30–40%

savings on IT costs

50–60%

incidents avoided

35–40%

reduction in service outages

40–50%

reduction in technical debt

Real stories, real impact

TELECOMMUNICATIONS

End-to-end observability with AI automation

TELECOMMUNICATIONS

End-to-end observability with AI automation

Cognizant leveraged its full-stack observability platform to eliminate 40% incidents and improve MTTR by 70% through event correlation and AI-driven pattern analysis.

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INSURANCE

Transformation strategy for application resiliency with cost optimization

INSURANCE

Transformation strategy for application resiliency with cost optimization

Cognizant drove operational transformation by leveraging its observability template to enhance monitoring, cut major incident MTTR by 40% and embed automation and resilience.

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MEDIA

Real-time multi-cloud insights with cost efficiency

MEDIA

Real-time multi-cloud insights with cost efficiency

Cognizant leveraged advanced monitoring and dashboards to boost coverage by 30%, enable 45% self-service observability and improve operating efficiency by 30%.

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RETAIL

AIOps for 360 degree proactive monitoring and incident management

RETAIL

AIOps for 360 degree proactive monitoring and incident management

Cognizant deployed AIOPs engine and achieved 90% noise reduction by event correlation and ticket deduplication. Automated workflows enabled 360 degree proactive monitoring and alerting of sales promotions.

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AI-driven resilient operations: The 3S approach

Autonomous IT operations drive significant productivity and efficiency, while improving quality, agility and innovation. Our framework helps enterprises navigate this transformation and achieve measurable outcomes through resilient IT operations.

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Our approach

The 3S approach to AI-driven resilient operations.

Self-serve

AI-powered, end-user-facing agents autonomously resolve routine issues—enhancing productivity and delivering superior customer experience.

Self-heal

Advanced observability and automated remediation proactively detect and address system anomalies, reducing downtime and improving operational reliability.

Self-adapt

Site Reliability Engineering (SRE) practices and continuous improvement frameworks strengthen resilience and ensure IT operations evolve with business needs.

Our unique edge

Cognizant’s suite of AI-powered platforms powers this solution with efficiency and agility.

Cognizant Neuro AI Engineering: Industrializing AI

Systematize agentic AI with Neuro® AI Engineering—a full-stack platform that turns scattered pilots into enterprise-grade execution with speed, quality and control.

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Cognizant Neuro IT Operations: AI-powered IT efficiency

Harness AI to proactively manage IT operations, reduce downtime and optimize performance across hybrid environments with Neuro® IT Operations.

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Cognizant Skygrade: Cloud-native modernization platform

Enable scalable cloud transformation, risk mitigation, fast delivery and precise business rule extraction across cloud estates with Skygrade™.

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Flowsource: Elevating full-stack engineering to new heights

Accelerate innovation, reduce risks and boost productivity across your SDLC with Flowsource™—our AI-led unified, full-stack modern engineering platform.

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Ecosystem partnerships with hyperscalers and key tooling, backing interoperability and rapid deployment

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Analyst recognition

Cognizant is consistently recognized by leading analyst firms for excellence in software engineering and digital product development.

Cognizant named as a Leader in the Everest Group Application Development Services for AI Applications PEAK Matrix® Assessment 2025

This recognition reflects our comprehensive AI led Software engineering and consulting capabilities, strong domain integration and sustained investments in building reusable IP, partner ecosystems that have been proven through successful client engagements entailing end to end complex digital transformation initiatives across industry verticals.

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